Refund policy

30-Day Return Policy

We have a 30-day return policy. To be eligible, items must be in the same condition as received — unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.

To start a return, contact us at Support@isotrackers.shop. If your return is approved, we'll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages and issues: Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at Support@isotrackers.shop so we can make it right.

Non-returnable items: Perishable goods, custom or personalized products, personal care items, hazardous materials, sale items, and gift cards are not eligible for return.

Exchanges: If you'd like a different item, return your original item and we'll help you place a new order. Contact us at Support@isotrackers.shop to get started.

EU Customers: You have the right to cancel or return your order within 14 days for any reason.

Refunds: Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed, contact us at Support@isotrackers.shop.